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Bots and chatbots can be used for a wide range of purposes such as marketing, payments, customer service, and more. They will allow companies to automate and scale many processes currently managed manually and enjoy enormous cost savings. Juniper Research estimates that bots and chatbots will help businesses save up to $8 billion annually by 2022. There are over 100,000 bots on Facebook , in fact the chatbot trend doesn't really concern 2018 because it has already started this year... but we can certainly say that chatbots will see significant growth and diffusion in 2018 to try to provide customer service faster, but above all easy to use via mobile devices.

It all started when instant connection and access to the network allowed us to demand everything immediately. Chatbots are no longer the clunky robots they once were. Now bots can create a great instant connection with your customers seo expater bangladesh ltd from all over the world, solve customer problems and even order pizza. According to Gartner, 20% of enterprise content could be generated by bots by the end of 2018. If machines can be taught to create authentic and accessible stories, the advertising and marketing potential is certainly worth studying. Early adopters of chatbots are millennials, with nearly 60% of them having used bots before and saying.



They would like the experience of using one from their top brands. To date we have only seen numerous companies increasing their customer service departments, essentially for two reasons: to respond quickly or to block threats because they are not sure enough how to satisfy this user demand for speed. This is part of what makes chatbots (especially those via Facebook Messenger) so valuable. They give you the opportunity to quickly interact with your audience in an increasingly personalized way and Facebook is primarily pushing this new area in every way, favoring the work of developers.
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